Customer service and chat support outsourcing
I spent nine years in BPO across hotels, airlines, e-commerce, telco, web hosting and financial services, including fraud and investment accounts. Your customers get calm, accurate answers, and you get the reports.
- Email and ticket supportZendesk or your help desk, with clear macros and SLAs.
- Live chat supportWebsite, Messenger and WhatsApp chat handled in your brand voice.
- AI-assisted repliesSuggested answers and chatbot deflection for common questions.
- Escalation handlingRefunds, complaints and sensitive cases handled carefully.
- Knowledge baseFAQs and macros written from real tickets.
- Weekly reportingVolume, response times and top issues to fix upstream.
- E-commerce stores
- SaaS and hosting companies
- Hospitality and service brands
How payment works
VA services start with a security deposit or one month in advance. Websites, CRM and apps are 50% to start and 50% on completion. Pay by US bank account, Wise, PayPal, Remitly or bank transfer once your invoice is sent.
Frequently asked questions
Do you also do phone support?
Phone support can be arranged depending on hours and volume. Email and chat are the core service.
Which help desks do you know?
Zendesk, plus Gmail-based shared inboxes, Meta Business Suite and CRM inboxes in GoHighLevel and Salesforce.
Tell me about your project
I reply within one business day. Prefer to talk? Book a free call and get ₱500 off.
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